How does pricing work?

 

Pricing is simply based on the number of individual employees you plan will use the programme/s each year. Based on your numbers of staff we'll price the licenses for the e-learning.  We’ll ask you for the number of qualifying existing staff and how many new starters you expect to recruit each year. 

Who’s it for?

 

This e-learning course is suitable for all staff who have contact with patients. That includes all clinical and non clinical ward staff, bank staff, regular agency staff, administration staff, support services staff and leaders (although we’ll be bringing out a specific version for leaders soon). 

 

What’s the overall approach?

 

There’s some great e-learning out there - and there’s some awful e-learning too.  We’ve all done those courses designed to tick a KPI box somewhere but were frankly badly put together and uninspiring.  Most of us have waited until the very last deadline to complete the training and jumped straight to the end to see if we could pass the test without looking at the content.

We’ve worked hard to make sure our e-learning isn’t like that.

 

First, there’s no test. That’s partly because tests are a bit tedious and pointless but mainly because being right or wrong isn’t really the point of relational security.  Relational security is about thinking, reflecting, and seeing how other people around you feel. The approach of our e-learning is Learn, Reflect & Connect. 

Users will have:

 

  • Well presented information about relational security through videos and interactive learning pages

  • Questions and scenarios to reflect on

  • Perspectives from other experts (such as service users and subject experts)

  • Instant feedback on how their views compare with their peers via social polling.

  

Social polling?

 

The benefit of working directly through our e-learning is that the system introduces social polling. 

 

This was a game changer for us and why we chose to use Elucidat for our relational security programme.  It took us from feeling that e-learning could be a blunt instrument for such a dynamic subject, to thinking, “Wow, we can actually connect people to what others think – one of the big advantages of face-to-face learning.”

 

Participants and their leaders will get the benefit of seeing the trends of what other people in similar services feel about the same issues perhaps for the first time. 

 

What does An Introduction to Relational Security cover?

 

  • The three elements of security (Physical, Procedural & Relational)

  • Thinking about risk

  • Harm to patients

  • Harm from patients

  • Potential impact of a serious incident

  • Who in the team contributes to relational security?

  • Who outside the team contributes to relational security?

  • What relational security is

  • What relational security isn’t

  • The model of relational security

  • An introduction to Boundaries

  • An introduction to Therapy

  • An introduction to Patient mix

  • An introduction to Patient dynamic

  • An introduction to Personal world

  • An introduction to Physical environment

  • An introduction to Visitors

  • An introduction to Outward connections

 

What does Boundaries cover?

 

  • Boundaries the basics

  • Trauma

  • Trauma & boundaries

  • Boundary styles

  • How do patients feel about boundaries?

  • What are your boundaries?

  • Negotiable or not?

  • Boundaries and consistency

  • Talking to patients about boundaries

  • Talking to each other about boundaries

How can users access the course?

Staff will be able to log on from work, home or mobile.  They can access the course on a PC, tablet or phone.  Bookmarking will enable them to start the course on one device and pick it up again on another without losing their progress – something we figured busy staff might appreciate.

 

 

How long will each course take?

 

An introduction to Relational Security - 45 minutes

Boundaries - 90 minutes

 

If you use the course in a facilitated group, you might expect it to take several hours pausing for discussion in the reflection areas.  This might be an ideal option for those services who’ve participated in the Relational Security Facilitators Programme who now have internal staff equipped to facilitate conversations in these important areas.

 

 

What are our options for hosting the e-learning?

 

Our SCORM compliant e-learning integrates seamlessly with your learning management system (LMS). Updates and revisions are automatically applied without the need to manually re-upload the SCORM package.

 

For clients without an LMS, we can deliver the e-learning via an online link using any modern browser on desktop or mobile devices. Updates and revisions are automatically applied. We can host the online link or services can distribute and host the link from their IT system.

 

 

What OS and browsers is it compatible with?

 

We recommend Google Chrome, Microsoft Edge, or Safari on desktop or mobile devices. Windows, Mac, and Android are supported.

 

 

What management information will we get?

 

You'll get periodic management information on who’s completed the programme but more importantly, what themes are emerging from their participation.

An Introduction to Relational Security will provide:

  • How users rated their relational security knowledge at the outset

  • What role they have (useful for seeing trends across professional groups)

  • Which aspect of security feels most evident in their service right now

  • How they would describe their therapeutic approach

  • What they feel is the most significant risk in their service

  • What most concerns them about those risks

  • What the greatest impact is for them

  • Who contributes to relational security the most in their team

  • The most relevant element of relational security to them

  • The area they would most like to further develop their skills

  • How the programme has improved participant knowledge & confidence

  • Free text feedback.

 Boundaries will provide:

  • How users rated their boundaries knowledge before learning

  • How users rated their team’s boundaries knowledge before learning

  • What role they have (useful for seeing trends across professional groups)

  • What staff feel is the greatest challenge in managing boundaries

  • The extent to which a better understanding of trauma impacts the knowledge we need about patients

  • Trauma case study responses

  • How frequently staff feel they function as a role model

  • How participants describe their boundary style

  • What participants feel impacts their boundary style (training, support, culture, fear, and so on)

  • How staff would feel in the position of a patient

  • 12 perceptions of negotiable and non-negotiable boundaries

  • How supported staff feel to apply flexibility on negotiable boundaries

  • When in the admission process patients most often learn about the professional relationship they will have with staff

  • What staff feel they would and wouldn’t say when they didn’t know the answer

  • What staff feel they would and wouldn’t say when they do know the answer

  • How staff feel when talking to a patient frustrated by a boundary or rule

  • What action staff most often take when talking to a patient frustrated by a boundary or rule

  • How often staff ask for feedback on their approach to boundaries

  • How staff best process feedback – timings

  • How staff best process feedback – who

  • How frequently staff offer feedback to others about their approach to boundaries

  • The obstacles to providing feedback to others

  • What action staff would take if they were concerned about an inappropriate relationship between a patient and a staff member

  • How the programme has improved participant knowledge & confidence

  • Free text feedback.

 

Over time, shifts in the responses to these reflective questions may suggest how a service is developing. This gives us information on an area of high importance that has historically felt intangible.

 

We’ll be able to point to what your data suggests the next steps might be for the service and give some practical tips or point you to further resources or learning courses.  This gives services the insight they need to target operational improvement, further training, and reflective practice. 

 

  

How long are licenses for?

 

You can have a license for as many years as the service requires. We’d recommend two years to start with so that in year one you can ensure all your existing staff and new starters get back up to speed and then get a learning refresh in year two.  That also covers any big recruitment programmes most services are currently running.

 

Information Governance

 

We know how important this is.  It’s why after months of research we chose to work with Elucidat to build our e-learning courses.  Elucidat work with some of the largest corporations in the world, many of whom have big expectations about data security.  Click the following link to see detail about security, governance and data from Elucidat:

https://support.elucidat.com/hc/en-us/articles/4822881454993-Privacy-Policy

 

We think this is a good solution for our service.

What’s next?

 

It’s straightforward:

  • You decide - the user numbers, the license timeframe, and SCORM or online release

  • We provide - clear costs for procurement, your online link or SCORM compliant download

  • Your learners get started.